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However, it’s not uncommon for questions or concerns to arise during the booking process or even while on board. Fortunately, contacting the cruise line directly can provide the answers and assistance you need. In today’s interconnected world, social media has become a powerful tool for communication.
How To Contact Carnival Cruise Lines Main Office
For important documents or sensitive information, it’s recommended to use registered or certified mail to ensure safe and secure delivery. This provides a tracking number and ensures that your mail reaches its intended destination. To access sites and services outside of the HUB App, guests will need to purchase one of the Wi-Fi plans. To avoid carrier imposed roaming charges, turn on airplane mode while on board.
Method 1: Contact Carnival Cruise Lines by Phone
Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided. Assigned Seating - Early Dining and Late DiningThis dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board.
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Dining and Beverages
It is the primary point of contact for resolving issues, answering inquiries, and addressing any concerns you may have related to your cruise experience. All guests must complete their Online Check-in process no later than midnight (Eastern time) prior to their sailing date. During online check-in, you will be asked to select an arrival appointment. Due to security protocol, last minute bookings made within 24 hours of sailing will require guests to undergo a secondary screening. Contacting Carnival Cruise Line through live chat offers a convenient and efficient means of obtaining real-time assistance. Whether you have questions about reservations, onboard activities, or any other aspect of your cruise experience, live chat allows for quick and interactive communication with a knowledgeable representative.
Questions About Your Onboard Experience
The App will alert the guest when their table is ready as well as the table number in the dining room displayed on the App screen. Guests are prohibited from bringing water, sodas and othernon-alcoholic beverages that are packaged in glass or plastic bottles. In order to maintain a safe and secure environment, Carnival prohibits certain items on board, such as weapons, candles, irons, alcohol, or other dangerous goods. Carnival conducts security safety scanning of all luggage and if prohibited items are found, they will be removed and disposed of and no compensation will be given. Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S.
Getting to and from Port
On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). The passport card will only be valid for land and sea travel between the United States and Canada, Mexico, the Caribbean region, and Bermuda. U.S. citizens may present a valid, unexpired U.S. passport book when traveling via air, land, or sea. Carnival Cruise Line prohibits weapons, illegal drugs and certain items that could interfere with the safe operation of its ships or compromise the safety and secure environment of its guests and crew. Carnival conducts security scanning of all luggage and reserves the right to confiscate any item, which in Carnival’s sole discretion, is deemed dangerous or can pose a risk to the vessel or its guests. Items will be removed and disposed of and no compensation will be provided.
Carnival’s Travel Hotline for Fly2Fun Guests
To help you plan, we have provided the recommended onboard gratuities guidelines. For the flight guidelines (latest airport arrivals and earliestreturn flights) and additional informationabout airport transportation services, click here. Beverage Program must be purchased for each adult (21 years of age or older) assigned to the same stateroom. If you booked Carnival's Fly2Fun program and are experiencing a travel delay en route to the ship or returning home after your voyage, call our Travel Hotline. In keeping with U.S. federal law, the minimum age to purchase tobacco products is 21. Some features are available before your cruise but more functionalities become available once on board.
Guests are prohibited from bringing large coolers sincescreening and movement of large coolers through embarkation is an impediment tothe boarding and security process. However, for the purpose of carrying smallquantities of non-alcoholic beverages and/or medications small, personal-sizedcoolers, no larger than 12” x 12” x 12” are permitted as carry-on luggage. You must personally carry-on any boarding documentation (passports, visas, I.D), valuables, medications and items which require special handling or that you need access to while your checked luggage is being delivered.
Onboard Communication
Other dining options offered are The Chef's Table, Bonsai Sushi, and Ji Ji Asian Kitchen®. Should guests wish to consume their wine or champagne in themain dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per750-ml bottle, will be charged. A corkage fee is a charge that is assessed, attime of service, for every bottle that is served and not bought on thepremises. On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage.
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U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Visas and/or specific travel documentation may be required for some destinations. As one of the leading cruise companies in the world, Carnival Cruise Line offers a variety of channels for customers to get in touch. Whether you have inquiries about booking, onboard amenities, or any other aspect of your cruise, Carnival Cruise Line has several contact methods to ensure you receive prompt and helpful assistance. Once you have submitted your inquiry through the website, you can expect a response in a timely manner. Carnival Cruise Lines is committed to addressing customer inquiries promptly, ensuring that you receive the necessary assistance for your cruise experience.
And don't forget your personal toiletries (travel size or standard container size). To contact Carnival Cruise Line through phone, simply dial their customer service hotline. The phone number can usually be found on their official website or in your booking confirmation.
To get in touch with the company through social media, start by visiting their official pages on these platforms. Furthermore, live chat allows you to multi-task and easily refer back to previous messages during the chat session. This can be particularly helpful when discussing complex matters or referring to specific details mentioned earlier in the conversation. The ability to have a written record of the conversation can also be valuable for future reference. Engaging with Carnival Cruise Lines through social media also allows you to stay up-to-date with the latest news, promotions, and events related to the company.
Contacting Carnival Cruise Lines by email is especially useful for non-urgent matters or for documenting specific requests or issues. It also allows you to keep a record of your communication for future reference. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time. To keep you connected while at sea, all ships provide satellite internet access at our internet cafés and through the bow-to-stern ship-wide Wi-Fi network.
It’s important to note that response times in live chat may vary depending on the volume of chat inquiries being received. Carnival Cruise Line strives to provide timely responses but it’s advisable to be patient and wait for a representative to address your inquiry. The live chat feature is typically available during specific hours, so it’s essential to check the Carnival Cruise Line website for their customer service hours of operation.
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